When I watched the President of Chick-fil-A, Dan Cathy, make a surprise visit to one of their locations, there was a lot to learn. Watching him work the room, serve every customer in the restaurant, refill drinks, and more, was a site to behold. But what I might have loved the most was watching him pick up a napkin from the floor, walk to the nearest trash, throw it away … and move on.
Seems simple. But think about it. How many times have you seen a leader (not you of course, but another leader) see a problem and decide to NOT address it immediately? Sure, some issues need immediate attention, but that bucket is much smaller than many of us tend to think.
I learned this the hard way. As a Lead Pastor, I care immensely about our Sunday morning service experience. When something is not right, I want it fixed. You guessed it – immediately! Early in my time as a leader, I would text staff members incessantly during the Sunday morning experience, pointing out problems, issues, trash, and whatever else I could find wrong. I reasoned they wanted things done with excellence, too, so I was actually helping them.
What I discovered was that my constant evaluation was not winning any points with the team. We all wanted to make it better, but not every moment needed to be a “make it better RIGHT NOW moment.”
Dan reminded me: Leaders make it better … over time.
In this post, I’d love to share three simple ways you and I can makes things better without losing influence and support of our teams.
Thanks for reading!